Because we are a small company the best way to contact us is via
email at: admin@NewChallengerStore.com
We read all of our emails daily and will get back with you
within 24 business hours!
Each email is important to us as we endeavor to satisfy all our
All products are shipped via the United States Postal Service
(U.S.P.S.) Priority Mail, insured against loss
or damage and
signature required upon receipt
unless requested otherwise or posted next to product.
will I receive my product?
Dodge Challenger Products:
the normal time to receive these products is one 7 to 10 days.
if some of my products are in and others are delayed?
Normally we will ship what is available and include a note or
email you letting you know
the rest will be on the way as soon as they come in.
will I receive a special order product?
Normally special order products take 3-4 weeks for delivery.
method will my products be shipped?
our products are shipped from Spring Hill, Florida.
Most products are shipped via US Priority Mail. However, some
are shipped via UPS.
Every product has a description of what method it will be
shipped next to the Postage and Handling price on the Product
if some of my items I ordered are shipped via US Mail and some
In that case you will receive two deliveries. One from the US
Mail Service and one from UPS.
What if I haven't received my products within the time
Products delivered by US Mail have to be signed for if they are
If you are not home when your Postal Carrier attempts the
delivery they will hold it for you at your
local US Post Office. Sometimes they will leave a pink postcard
informing you and sometimes they
do not. Call your local US Post Office and ask if they are
holding a package for your address.
You may then go to the Post Office and pick up your item.
If your product is being delivered by UPS and you are not home
they will either leave it at your door or
leave you a postcard to call and arrange a time that someone
will be at your home to sign for it.
What are things that can delay my shipment?
If your shipment is delayed there is a reason for it.
Sometimes the shipment is delayed within the mailing system.
Unfortunately, we have no control over that.
Shipping can be delayed by product availability as well.
During the months of June to September it is Hurricane Season
If you see on the news that Florida is being
hit by a hurricane you can assume an extra week for delivery.
Canadian and Foreign addresses:
Please keep in mind we shipping is highly dependent on
your local Post Office or Postal System. We can not control how
long it takes your package to get through your home countries
Customs Department. Packages can also be held up in customs for
including; broke open boxes, random searches, ect...
What if my product is lost or damaged during shipping?
All of our shipments are covered under insurance. You will
always get another new product
after the insurance process is gone through.
If your product is delayed it can be tracked by either the US
Postal Service or UPS.
If it is determined it is lost in the system then you must
contact the New Challenger Store for instructions.
We will walk you through the claims process. Unfortunately,
each case has a different time frame and procedure.
it or Return it!"
Our goal is that all of our loyal customers are thrilled with
the Challenger Up-grade Accessories
that you purchase for us at the New Challenger Store.
If you are unhappy in any way with any product you
purchased from us you may return it
within 30 days from ship date.
The following prerequisites apply:
(a) Product is returned in new, unused and
(b) If you receive your product damaged in any way you must
immediately upon receipt.
Under these circumstances you may ship the item back to
and we will send you a new one.
(c) Purchaser pays for shipping when returning a product for
(d) Purchaser is responsible if product is lost or damaged in transit upon
(e) The product must be received by
within 30 days from date the product was originally shipped out to
Some Special Order products are made custom for
each customer and are non-refundable. Other Special order
items have a Return fee. Each item is posted by the "Add
to Cart" button what the return policy is. If nothing is
mentioned then returns are accepted and only the original
shipping charge is not refundable. Returned products must
meet criteria mentioned above in Return Policy.
Return products must be sent by United States Postal Service
The Viper Store warehouse. Please email us for the address at
Note: Please realize that Postage, Shipping and Handling
costs are not refundable under any conditions.
1. Returned products must be received in new,
unused and undamaged condition. Damaged or used products are not refundable.
2. If you are making a return because of a defect in the
product you will be entitled to receive another
"same" product from
upon receipt of the original product purchased.
3. If you
do not receive your product. Simply contact
and we will trace your product for you.
Keep in-mind that your product might be delayed because of
weather, disaster, strike or other reasons
If the product is lost or damaged in shipping from us we will
replace the product.
Keep in mind that we do have to follow the shippers
guidelines on a waiting period in filing a claim before we ship
the replacement product.
You may be required to fill out a postal lost or damaged form
and fax or send to us.
4. If you
are shipping a product back to us for any reason you are solely
responsible for it's delivery to us in the required condition.
If the product is lost or damaged during shipping you are
responsible for obtaining reimbursement from the shipping
company that you used.
Therefore, it is important that you insure your product for its'
full value when you return ship it to us.
Once you send it,
can not be responsible for the product if it is damaged or lost
5. Refunds will be issued within 7 days of product
receipt and acceptance by
Return to: New Challenger Store, Returns Department,
Linden Drive, Spring Hill, FL 34609
6. ABUSE: Although it is our
desire to please all
of our customers
will not tolerate fraud of any kind.
If fraudulent purchases or returns are suspected we will
cooperate fully with law enforcement authorities and any other
applicable government agencies.
Your information is safe with us. It's simple - We here at
do not provide your sensitive information such as; name,
address, phone number,
email address, or financial information to any third party
without your permission.
The only exception is by court or police order.
We will communicate with you primarily by email and if we can
not reach you then by phone. Our contact will only be as
concerning your orders or questions. We will ask you if you
would like to be notified of
sales, new products or to receive NCS coupons.
This is strictly optional and if you sign up you may cancel at
Phone Contact: 352 688 8160 M-F, 10:00am - 5:00pm
Eastern Standard Time